How long will my order take to arrive?

To keep prices sharp, some items ship directly from our international suppliers. Please allow 14–36 business days for delivery. (Busy seasons and customs may add a few days.)

Can I track my order?

Yes—just message us with your order number and we’ll send your tracking details. Some orders generate multiple tracking numbers if items ship separately.

What if I want to return an item?

We offer 30-day returns on unused, unopened items in original packaging. If your item arrives damaged or incorrect, contact us within 7 days and we’ll make it right. (For hygiene reasons, opened skincare/makeup can’t be returned unless faulty.)

How can I get in touch if I have a problem with my order?

Visit our Get Help page or use live chat on the site. You can also email support@sheseoul.me—we typically reply within 24 hours on business days.

How can I pay for my order?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely.

Will my order arrive all in one parcel?

Not always. Because we ship from multiple partner warehouses, your items may arrive in separate parcels and on different days. You’ll receive tracking for each shipment.

How can I stay in the loop about special offers and deals?

Join our email or SMS list and follow us on TikTok and Instagram for early access to drops, promos, and giveaways.